Privacy Policy

We are firmly committed to protecting your privacy and we will only collect personal information about you as a visitor in line with applicable privacy laws.

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Before using or submitting your information to us, please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Personal information

Personal information is any information that can be used to identify you, such as your name, birth date, address, email address and telephone number (“Personal Information“).

Other categories of Personal Information may include:

Personal details – contact information (including mobile telephone numbers), national identification information or passport information, visa information, gender, information on your driving license, photographs, images;

Reservation details: travel and reservation history, car rental packages booked, groups you are associated with when you stay at Vista Marina, account applications, and other information related to your reservation, stay or visit;

Health Information: details relating to any dietary restrictions and/or allergies, health conditions, accessibility requirements, and other information related to your health;

Financial information: payment card details, itemised spending, billing address, billing email address, transaction history, and other payment information.

Information collected

Active information collection: We actively collect information directly from our guests. Examples where we actively collect your information include when you communicate directly with us via e-mail, by filling in online forms on our website (or via third party websites).

You will be requested to provide us with Personal Information during registration and check-in at Vista Marina. As part of this process and in line with industry best practice, we use technology and scanning devices to automatically populate the necessary personal information from your national identification or passport document into our Property Management System (PMS). Kindly note that no scan or photocopy of the actual document is taken and retained during this process.

Other examples of where we actively collect your information include: (i) when you register your interest in booking an apartment or other experience with us; (ii) when ordering food and drinks from our restaurant, and (iii) for sales enquiries and transactions.

Passive information collection: In some circumstances we may process information on the basis of (i) your related interactions with us (for example, the web page from which you navigated to the Website), or (ii) Personal Information that we have received or obtained from a third party (for example, publicly available information sources). In these circumstances, your Personal Information may be said to have been passively collected (that is, gathered without you actively providing the information). We are not responsible for the privacy and data security practices and policies of third parties such as Google, Facebook, Instagram, Apple, or any social media or wireless service provider to which you may disclose Personal Information.

An example of where your Personal Information may be passively collected is when you use the Website. Each time you use the Website, we will automatically collect the following information:

– details of your use of the Website including your username, city, country, page views, searches, downloads (file names);

– technical information, including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website;

– web page download information;

– general Website usage information.

Public information may also be collected such as when we review public platforms to understand more about you, or what you are saying about us or our services.

Like many hotels, we value your safety and security. We may therefore record or capture images of our visitors and guests in public areas and certain location-based data (e.g. data from your apartment keycards and other entry passes). We may also process your Personal Information by using CCTV principally for the purposes of protecting you, our visitors, other guests and our staff.

Children’s data

Occasionally, we may retain children’s information in our systems. The reason for processing this data is to enhance a child’s experience, such as celebrating a birthday during their stay, and this is carried out based on the processing grounds of consent. We will only process this information when provided by a parent or guardian, and the details will be stored within the parent or guardian’s profile.

Purposes and use of information

We may collect, process and otherwise use your Personal Information for purposes that are required by applicable law, regulation or other contracts or to allow us to fulfil our business needs and legal obligations. These purposes include:

– to administer, improve and develop the Website;

– to personalise your user experience (e.g., by tailoring the content delivered to you on our Website);

– to identify, administer and complete your bookings, reservations and registrations;

– to manage our relationship with you and (if relevant) the organisation that you represent, including providing information regarding our products and services, customer service and concierge services;

– to arrange, plan and book group events or meetings at our properties;

– to administer rewards programmes, promotional offers and related offers;

– to personalise and enhance your experience with us and thus assist us in providing the services you request at our propertie and to ensure we meet your needs while you are staying with us;

– to allow us to contact you in relation to matters that arise from your stay with us;

– to send you newsletters or marketing communications regarding our products or services and to advise you of promotions and/or other offers and/or other information that may be of interest to you;

– for advertising, marketing and promotional purposes directly through our online promotions or indirectly through our third-party social media networks;

– for analysing customer insights and trends;

– for legal disputes, regulatory investigations and compliance purposes.

We may rely on third party service providers to help deliver our goods and services to you, including when you visit our Website or our properties. Sometimes we partner with other businesses to provide you with services, products and other offers (for example, car hire services and package offers). We may need to share your Personal Information with our business partners in order to provide you with those services.

Basis for processing of information

Contractual agreement purposes – we use your personal information to provide services to you when you stay or otherwise engage with us, or to take steps at your request prior to entering into such an agreement;

Legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you.

We may also use your personal information to make our communications with you more relevant and personalised, and to make your experience of our services more efficient and effective;

Basis of consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes, such as to send you marketing communications;

Protect your vital interests – in certain circumstances we may need to use your personal information where it is essential to protect life, and where we may be unable to obtain your consent. By way of example, in health emergencies;

Legal and regulatory obligations – such uses of your personal information may include financial reporting requirements imposed by government regulators, departments and bodies, or our auditors.

What personal information do we collect from the people that visit our website?

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation

When do we collect information?

We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
– To improve our website in order to better serve you.
– To quickly process your transactions.
We collect your email address in order to:
– Send information, respond to inquiries, and/or other requests or questions.

– Process reservations and to send information and updates pertaining to orders
– We may also send you additional information related to your product and/or service

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party links

At this time, we do not include or offer third party products or services on our website.

Links

This site may contain links to other websites unconnected to Vista Marina. The images, opinions and other links provided by these websites have not been investigated, verified or monitored. By providing these links, Vista Marina is not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them. It is recommended that you exercise your own judgment in accessing such linked websites.

We reserve the right to disable links from any third party sites to our Website.

CONTACT US

If there are any questions regarding this privacy policy or our data protection practices you may contact us using the contact information in the footer of the site, or via the form on the contacts page.

APPLICABLE LAWS AND JURISDICTIONS

Any disputes arising out of or relating to this Website shall be governed by and construed in accordance with the Portuguese law and you shall agree to submit to the non-exclusive jurisdiction of the Portuguese courts.

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